Frequently Asked Questions (FAQ)

Our office and order processing hours are:

Monday – Friday: 9:00 AM – 5:00 PM (UK time)

Orders placed outside these hours, including weekends and bank holidays, will be processed the next working day.

We accept a variety of secure payment methods:

Debit & Credit Cards (including American Express)
PayPal
Apple Pay & Google Pay
Klarna (Pay in 3 / Pay in 30 days)
Clearpay
Klarna Notice
Klarna’s Pay in 3 instalments and Pay in 30 days credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply: Klarna Terms.

For questions about a product before or after purchase, please contact our customer service team via the Contact Us page.

Include as much information as possible, such as:

Product name
Order number (if applicable)
Your question or concern
We aim to respond to all enquiries within 1 working day.

Bulk orders may be possible depending on stock availability.

Please contact us via the Contact Us page with:

Product name(s)
Quantity required
Any special requests
Our team will review your enquiry and respond within 1 working day.

No, VAT invoices are available on request.

After we become Vat register, then only, To receive a VAT invoice, contact us via the Contact Us page after your order has been delivered. Invoices are issued post-delivery to ensure all order details are accurate.

If there is an issue with your order, such as missing items, damaged products, or delivery problems, please contact us immediately via Contact Us.

Include:

Order number
Description of the issue
Photos (if relevant)
Our team will review your enquiry and respond within 1 working day.
For returns and refunds, please also see our Returns & Refund Policy.

We love to hear from our customers!

After receiving your order, you can leave a review on platforms such as Feefo or Trustpilot.
Your feedback helps us improve and helps other customers shop with confidence.

profi-inhalt is currently online-only and does not operate physical stores.

We also do not offer direct collection.
Delivery options may include courier pickup points where available (e.g., DPD or EVRi), depending on your location.

Once your order has been dispatched, you will receive an email with tracking details.

Use the provided link to follow your parcel.
If you do not receive tracking information, please check your spam folder or contact us via Contact Us.

When your order status shows Complete, it usually means:

Your order has been processed
Your order has been dispatched from our warehouse
You should receive your tracking details shortly after. If not, contact us, and we’ll assist.

We aim to display current product images and packaging accurately.

However, due to supplier updates and stock turnover, packaging may vary slightly from what is shown online.
This does not affect the product itself.

If a product is listed as Type May Vary, you can leave your preference in the order notes during checkout.

We will do our best to fulfil your request where possible, but it cannot be guaranteed due to stock availability.

If your question isn’t answered here, please contact us via Contact Us.

We can help with:

Product enquiries
Order support
Delivery or tracking issues
Returns & refunds
Feedback or suggestions
We aim to respond within 1 working day.

If you need further assistance, our customer service team is here to help.

Contact us through our Contact Us page and we’ll respond as quickly as possible.