Returns & Refunds Policy – profi-inhalt Online Pound Shop
At profi-inhalt Online Pound Shop, we aim to ensure you are fully satisfied with your purchase. This policy outlines your rights and our procedures in line with UK consumer law.
Contact Before Returning (Important)
Before returning any item, you must contact us first to request a Return Authorisation Code.
Email: [email protected] or [email protected]
Returns sent without prior authorisation may be delayed or refused.
Returns – Unwanted Items (Change of Mind)
We accept returns in line with UK consumer law.
- You must request a return within 14 days of receiving your order
- Once approved, items must be returned within 14 days
- Items must be unused, unopened, and in original packaging
- Products must be in a resellable condition
- Return postage costs are the responsibility of the customer
Once your return is received and inspected, your refund will be issued to your original payment method.
⏱️ Please allow up to 5 working days for your refund to be processed after approval.
Order Cancellation
Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.
- If your order has not been dispatched, a full refund (including standard delivery) will be issued
- If your order has already been delivered, you must return the item(s) at your own cost
- Items must be returned in their original condition and packaging
Faulty, Damaged or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery:
- Photographic evidence may be required
- If confirmed faulty, we will:
✔ Offer a replacement or full refund
✔ Cover return postage costs where applicable
In some cases, items may need to be returned for inspection before a refund or replacement is issued.
Missing or Damaged Items
If items are missing or arrive damaged:
- Notify us within 7 days of delivery
- Provide clear photos of the item(s) and packaging
Please retain all packaging and items until your claim is resolved, as they may be required for inspection.
Non-Returnable Items (Hygiene & Safety)
For hygiene and safety reasons, certain items cannot be returned unless faulty:
- Personal care products
- Underwear or similar items
- Opened or used products
Discounts & Free Shipping Adjustments
If a promotional discount code or offer (including 10% discount codes or similar promotions) was applied to your order, the discount value may be deducted proportionally from the refunded item amount.
For orders that qualified for FREE delivery over £22:
- If returning item(s) causes the remaining order total to fall below the free shipping threshold, the original delivery charge of £3.99 may be deducted from the refund amount.
This ensures the original order no longer qualifies for the free shipping promotion after the return has been processed.
All refunds are calculated based on the final discounted purchase price paid at checkout.
Important Information
- Returns must be authorised before sending
- Items must be unused and in original packaging
- We reserve the right to refuse returns that do not meet our policy
- Refunds are issued only to the original payment method
Contact Us
For any questions regarding returns or refunds: